First Letter Software hopes that you’re satisfied with our apps. If for any reason you are not, and had already purchased a license key through our website, you may request a refund within 30 days of purchase, subject to the terms of this Refund Policy.

If you’re having any issues with our apps, please email <supportfirstlettersoftwarecom> first so that we can help you resolve them. You’re also encouraged to take advantage of the free 14-day trial period to evaluate whether the app meets your needs before committing to a purchase.

Requesting a Refund

Send an email to <supportfirstlettersoftwarecom> requesting a refund. In your message, please include the following information:

• The email address where the purchase receipt and license key was sent to
• The transaction ID from your purchase receipt
• The date of purchase
• A brief reason for the return

Please allow 7–10 business days to process your refund request.

Once your refund request has been granted, refunds will be issued by Paddle, our payment processor and merchant of record, using the same method of payment that was used in the purchase.

Things You Should Know About

Your license for the app automatically terminates once the refund is issued (as per the terms of the End User License Agreement), and the license key registered to the app will be deactivated. The app will stop working and can no longer be used unless a new license key is purchased and registered.

First Letter Software retains sole discretion over granting refunds. Refund requests sent more than 30 days after the date of purchase will be denied – no exceptions. We also reserve the right to deny refund requests if fraud or abuse is suspected.